At Arkle Insolvency Limited we strive to offer excellent customer service. However, we recognise that sometimes things do go wrong and welcome your feedback. We fully investigate all complaints and deal with them fairly and effectively.
How to make a complaint
If you need to make a complaint you can do so by:
- Email: complaints@arkleinsolvency.co.uk
- Tel: 0161 527 7560
- Post: Complaints Officer, Arkle Insolvency Limited, The Granary, 50 Barton Road, Worsley, Manchester, M28 2EB
Please include as much of the following information as possible:
- Your name and address
- Your Arkle Insolvency reference number
- Your daytime phone number
- A clear description of your complaint or concerns
- Details of how you would like us to resolve your complaint
What we will do
We will try to resolve your complaint within three business days of receipt.
- If this is achieved, we will write to you, by email or letter as appropriate, to confirm that your complaint has been resolved and to explain your next steps.
- If we are unable to achieve this, we will acknowledge your complaint in writing within 5 working days of receipt.
We will then aim to resolve your complaint within 4 weeks.
If we are not able to do so, you will be notified of the reason for the delay and, once our assessment and full investigation of your concerns has been made, we will send you a final response letter within eight weeks.
If you are dissatisfied with our response, or at any time, you can contact the Insolvency Service complaints gateway here:
- https://www.gov.uk/complain-about-insolvency-practitioner
- Or by writing to: IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA
- Or by telephone on: 0300 6780015
Please note that even if a complaint is upheld, regulators will not intervene or adjudicate on case specific matters; they will only consider whether disciplinary sanctions should be ordered against the insolvency practitioner.
