At Arkle Insolvency Limited, we strive to offer excellent customer service. However, we recognise that sometimes things do go wrong and welcome your feedback. We fully investigate all complaints and deal with them fairly and effectively.

How to make a complaint
If you need to make a complaint you can do so by:
‍Email: complaints@arkleinsolvency.co.uk
‍Tel: 0161 527 7560
‍Post: Complaints Officer, Arkle Insolvency Limited, Maple Court, M60 Office Park, Clifton, Manchester, England, M27 8FF
‍
Please include as much of the following information as possible:

Your name and address
Your Arkle Insolvency reference number
Your daytime phone number
A clear description of your complaint or concerns
Details of how you would like us to resolve your complaint

What we will do
We will try to resolve your complaint within three business days of receipt.

If this is achieved, we will write to you, by email or letter as appropriate, to confirm that your complaint has been resolved and to explain your next steps.

If we are unable to achieve this, we will acknowledge your complaint in writing within 5 working days of receipt.

We will then aim to resolve your complaint within 4 weeks.

If we are not able to do so, you will be notified of the reason for the delay and, once our assessment and full investigation of your concerns has been made, we will send you a final response letter within eight weeks.

If you are dissatisfied with our response, or at any time, you can contact the Insolvency Service complaints gateway here:

‍https://www.gov.uk/complain-about-insolvency-practitioner
‍Or by writing to: IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA
Or by telephone on: 0300 6780015

‍Please note that even if a complaint is upheld, regulators will not intervene or adjudicate on case specific matters; they will only consider whether disciplinary sanctions should be ordered against the insolvency practitioner.